VPS Payment FAQ

Xen VMs - Payment and Contractual FAQ

Payment Methods

Monthly payments are accepted by

• Direct Debit on a UK bank account
• Credit card (Visa, Mastercard or American Express only)
• Visa and Mastercard debit cards (but not UK Maestro/Switch)
• Paypal subscriptions
• UK BACS or Wire Transfer payments

Prepayment Discounts

We offer an 8% discount for annual pre-payment. Annual payment implies a 12 month commitment and pre-payments are not refundable.

We offer a 3% discount for pre-payment of 6 months service. A 6-month payment implies a 6 month commitment and pre-payments are not refundable.

Minimum Age

All individuals contracting for service must be aged 18 years or over. If you are under 18 your parent/guardian should be responsible for contractual matters and obligations.

Invoicing Cycle

Fees are due either monthly or annually in advance of service.

You will receive an invoice by email each month on the date of the month your service originally commenced for the forthcoming month's service, this is your monthly billing date. For example if your service commenced on 17th April, your monthly billing date is the 17th and you will receive an invoice each month on the 17th.

You will be charged for the following month's service  following issue of the invoice.

Notice Required to Cancel

If you wish to cancel you must notify us of this at least 10 full days prior to your monthly billing date. If you do this no further fees will be due and service will cease on the monthly billing date. If you do not give sufficient notice then a further month's fees will be due for a further month's service.

For example, if your monthly billing date is the 17th, if you give notice to cancel on 5th of June (i.e. 12 days notice) then service will cease on 17th June.

If you give notice to cancel on 14th June (only 3 days notice) then a further month's fees will be due on 17th June and service will cease on 17th July.

The 10 day notice period is required to allow us to remove you from our billing system.

Service fees are only collected as full months, we do not pro-rata final invoices.

VAT

Our business and servers are based in the UK. The VAT position depends on where the customer is located. UK VAT (currently 17.5%) applies to:

• UK companies and individuals
• EU individuals
• EU businesses that do not supply a VAT number

UK VAT does not apply to:

• EU (non-UK) businesses that supply a VAT number
• companies and individuals outside the EU.

Do you accept Paypal for Monthly Payments?

Yes, utilising a paypal recurring subscription - please use our on-line sign-up form or ask us to send you an email link to set-up a subscription.

Do you accept Moneybookers or e-gold?

No.