About Xtraordinary
Xtraordinary is an 11 years established business hosting provider with a strong track record of delivering highly reliable service for our customers. Here are some of the ingredients that have contributed to that success.
Technical Rigour
- rigorous evaluation of key suppliers (bandwidth, datacentres, network equipment, servers, sofware, infrastructure etc)
- internal development of software to support the business to drive competitive advantage
- hands-on in-house control of equipment, services and the network - minimise dependency on others
- a network designed to avoid points of potential failure
- a cycle of continuous process improvement
Service Ethos
- prompt efficient service
- genuine 24/7 phone support for mission criticial issues
- do the right thing for the customer
- stay until the job is done
- build strong working relationships with all our customers, large and small
Sales Approach
- technically led sales service
- flexibility on solution design to meet the customer's requirements
- efficient email and phone based quotations service
- comprehensive and clear service descriptions
- no overzealous hard sell
People
- employ bright enthusiastic people (for technical roles our typical minimum requirement is a computer science degree from leading universities)
- offer employees challenges and diversity of experience
- coaching to support employees' personal development
- undergraduate student internships for computing students
Our Market Strategy
- deliver technical and service excellence
- gain the trust of customers to generate repeat and referral business
- be an innovative early adopter in niche technology areas where we see market growth potential (examples being virtualisation, Atlassian Wiki & JIRA, Magento Ecommerce)
